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Health & Safety Guidance / Policies

Health & Safety Guidance:

At Tower Tours, your health is our top priority, and we have added new guidance to keep all guests and our staff safe before, during and after your tour experience. These practices seek to reduce the risk associated with COVID19 and are modeled after guidance provided by the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC).

  • Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. Guests receive temperature checks upon boarding vehicles prior to each tour. If you or anyone in your group is experiencing symptoms, we will work directly with you to reschedule your tour.
  • Face Coverings – Guests and staff members are required to wear face coverings before, during and after the tour experience. If you do not have a face covering with you, Tower Tours will provide you with a disposable face covering while on tour.
  • Social Distancing – Guests will stay at a safe 6-foot distance while visiting the tour destination.
  • Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas before, during and after each tour, and hand sanitizer will be available to all of our guests.

Last Updated: October 2020

Policies

Ages: Adult (12+) Child (3-11)

Tower Tours reserves the right to change itinerary or cancel tour due to weather, insufficient passenger reservations, or conditions beyond our control. If a tour is cancelled, we will give you the opportunity to reschedule for the next available departure, or join an equivalent sightseeing tour experience with another licensed tour operator.

Cancellation Policy: 24 Hour Notice required for all bus tours; 14 Day Notice required for all Alcatraz Packages.

Tower Tours is not liable for theft, loss, or damage of personal belongings. Please be sure to collect all of your personal belonging at the end of the tour.

Tower Tours does not assume responsibility for delays caused by traffic, accidents, weather, or other conditions beyond control.

Prices subject to change without notice i.e: Entrances fees, Wine tasting fees, Fuel increases, etc.

Prices listed do not include gratuities for your Tour Guide; Gratuities are greatly appreciated; Standard 15-20% gratuity is recommended within the United States.

Tower Tours is a full service tour coordinator using insured, PUC/TCP licensed vehicles.

For any additional questions or concerns, please feel free to contact us at: 1-415-345-8687 OR 1-866-345-8687