Tour Location/Meeting Point:
Big Bus Tours Visitors' Center, 99 Jefferson St, Fisherman's Wharf, Please arrive at the Tower Tours Main Office at least 20 minutes prior to your scheduled tour departure.
Tour Confirmation:
Missed tours may not be rescheduled and are subject to availability and applicable fees. If you know in advance of a change needed, please contact Big Bus at least 48 hours in advance of your tour date via the Big Bus App or website to request any changes.
Refunds
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactSFR. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.