FAQ

1. Where does my tour depart from?

All tours will depart from our Fisherman’s Wharf Main Office at 99 Jefferson Street (Corner of Mason Street). Monterey & Carmel Tours and Yosemite Tours may depart from different locations depending on the day of the week.

Please call  to confirm your tour at least 72 hours prior at 1-415-716-1423

2. How do we return to our hotel after the tour?

All tours will conclude at Fisherman’s Wharf at our Main Office..

3. Do you include meals with your tours?

Meals are not included in the cost of our tours, however there may be time allotted on your tour during the rest stops to grab food and drinks.

4. Are there restrooms on the bus?

Please call 1-415-716-1423 to inquire about specific bus assignments for your tour date.

5. Can I bring a wheelchair on-board the bus?

If the wheelchair is collapsible, we may have the ability to store it underneath the bus depending on the tour.  Subject to change based on capacity and bus assignments.

6. Where can I rent a wheelchair or stroller?

Cloud of Goods – Receive a 10% discount off your order when you mention “TT10” when ordering on the phone or by inputting in the promo codes section when ordering online.

Cloud of Goods offers complimentary drop off and pick up at the Tower Tours Main Office. If you are having an item delivered to Tower Tours, please call us at 1-415-716-1423  to provide advance notice.

7. What types of payments do you accept?

We accept cash and most major credit cards (Visa, MasterCard, American Express, Discover).

8. If I am driving, where should I park?

Public parking is available at several Fisherman’s Wharf neighborhood garages.  Please allow ample time to accommodate traffic delays and to park your vehicle.

Check-in for your tour is 20 minutes prior to the scheduled departure time listed. See below for Public parking options. (As a reminder, please do not leave any valuables in your vehicle.)

NorthPoint Shopping Centre: 320 Bay Street (Entrance located between Powell & Mason St)

350 Beach Street Garage: Entrance located between Mason & Taylor St

Pier 39 Garage: 2 Beach Street at Embarcadero Street (Entrance located between Powell & Stockton St)

9. What is the weather like on the tour?

San Francisco weather changes day to day. We recommend you bring a light jacket with you or wear layers since the climate varies.

10. What is the cancellation policy?

Tower Tours has a 48-hour non-refundable cancellation policy. The Yosemite by Day Tour requires 72-hour cancellation notice.

(Your cancellation period may be different if you booked your tour through a 3rd party/online re-seller.)

11. Is seating on the bus reserved?

Seating is first-come-first-serve.  Front seats are reserved only for guests with medical restrictions.

If you wish to be seated closer to the front, we suggest meeting at the Tower Tours Main Office at your convenience so that you can check in and queue up at the boarding area before departure time.

12. Does Tower Tours have a travel agent or partner referral program?