What is the child ticketing policy?
A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. Children aged 15 years and under must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.
Do I need to specify a date of travel?
Yes, select your start date when booking. If using a multi-day ticket, travel on consecutive days.
On which days does the tour operate?
The Big Bus tour of San Francisco operates every day of the year.
What is the food and drink policy?
No food or alcohol is permitted on board the bus. Non-alcoholic drinks in screw-top bottles are permitted.
Is the tour wheelchair accessible?
Yes, most Big Bus vehicles in San Francisco are wheelchair accessible on the lower deck and can accommodate up to 650 pounds. Please note, the upper deck is not accessible to wheelchair users, and not all attractions along the route guarantee accessibility.
What time does the tour start and how often do buses run?
The first bus departs at 10:00 AM from Stop 1 (Big Bus Visitors’ Center). Buses typically arrive every 15 minutes until 6:00 PM, depending on the season. You can join the tour at any stop, including popular ones like Union Square South (Stop 5) and the Golden Gate Bridge (Stop 11).
How do I request a refund?
If you booked directly through Big Bus Tours, request a refund via the Big Bus app or by using the online contact form at bigbustours.com/contactSFR
. If you booked through a third-party provider, contact them directly to request a refund.
How do I activate my ticket?
After booking, download the Big Bus Tours app. Add your booking reference, then activate your ticket on your tour date. Show your activated ticket to board.
Where can I redeem my ticket?
You can redeem your digital or printed ticket at any Big Bus stop throughout the city. Simply show your activated ticket to the driver when boarding.